HA
Henk A

1 reviews | Active since Jul 2015

05 Dec 2016, 09:26

Extreamly bad service

<p>My doctors have being trying to register me for a chronic condition.</p> <p>After doing everything DISCOVERY told me to do and going to the doctors they told me to go to and after going thru so many fund the medical aid declined my application.</p> <p>When we enquired why is was declined again they said that we did not go to the correct specialist even thou they have send me to that specific specialist.</p> <p>I have complained and every time they say they will get back to me.</p> <p>I have told them to listen to the voice recording but still did not get any response from Discovery.</p> <p>I want some answers.</p> <p> </p>

0
Replies (7)
Discovery Health
Discovery Health's reply05 Dec 2016, 10:37
Official

Dear Leodette

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply07 Dec 2016, 15:10
Official

Dear Leodette

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

HA
Henk A's update13 Dec 2016, 07:30
Reviewer Update

Dear Discovery,

Thank you for the feedback. As discussed they will get back to me regarding the reviewing of the application but we still we haven’t received any feedback.

When will we receive the outcome?

HA
Henk A's update07 Mar 2017, 14:26
Reviewer Update

I have spoken to Discovery again and the said that they will get back to me regarding the problem.

No one is getting back to me at all.

What should we do next?

We have spoken to several people and every time they come with excuses.

We need answers asap!!!!!

Discovery Health
Discovery Health's reply08 Mar 2017, 13:53
Official

Dear Leodette

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team

HA
Henk A's update08 Mar 2017, 14:02
Reviewer Update

Thank you for the email.

My application is declined again.

My problem is that Discovery told me to go and see this one specialist. I have done what Discovery have asked and still you declined my application.
The excuse discovery gave me was that i went to the incorrect specialist even thou Discover told me to go and see this specialist. Discovery even gave me the specialist practice number.

We have being hassling with this for a few months now and every time Discovery comes with a new excuse.

We need this problem to be resolved.

We need some answers as a matter of urgency!!!

Discovery Health
Discovery Health's reply08 Mar 2017, 14:59
Official

Dear Leodette

Please check your emails for feedback from us.

Regards
Discovery Health Servicing Team