MP
Michael P

1 reviews | Active since Jan 2017

26 Jan 2017, 14:30

******ion of the sick...

<p>After 24 hours of back and forth between 3 people on the discovery customer care line, I am now only informed by the last person that keycare plus does not cover a simple ultrasound to the neck. The first 2 people had no clue what was going on, not a single understanding of what was required. I have been messed around terribly and am quite furious with the discovery organisation.</p> <p>When I signed up, there was no indication of these limitations in any of the brochures or documentation sent to me. That is false advertising.</p> <p>I don't earn a lot and have taken medical cover that I could afford with the understanding that I would be covered. Turns out I am paying money for nothing.</p> <p>I am very strongly considering Cancelling this policy and moving elsewhere if I am to be treated like this and my hard earned money is falling into a bottomless pit.</p> <p>This isn't healthcare, this is ******ion of the sick</p>

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Replies (3)
Discovery Health
Discovery Health's reply26 Jan 2017, 14:36
Official

Dear Raxrayne

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

MP
Michael P's update26 Jan 2017, 14:43
Reviewer Update

No you haven't. This is an automated reply. It appeared immediately after I published this review. Immediately. Within seconds. I am yet another complaint that you will do your best to squelch and keep quiet. Won't work with me.

Discovery Health
Discovery Health's reply27 Jan 2017, 15:47
Official

Dear Raxrayne

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team