Extender benefits failure

Trying to use the extender benefit to see a doctor.

New policy says I have to see a nurse at a pharmacy. There are no pharmacies in Cape Town that can assist (as mentioned by Matthew at Discovery). I called in today for alternative options. Matthew figures the best way to help is to transfer me to tech support. Tech support dude is super confused and said it should have been escalated to a supervisor. He attempts it but call gets dropped.

This is after calling 3 times and reaching Maria's voicemail. Maria is now the voice of Discovery I suppose?

My doctor doesnt do virtual consultations through the app.

Theres no functionality in the Dr connect app, not that I want to speak to another doctor but pretty desperate at this stage.

What am I supposed to do?