Extended Benefit Network and Health ID

We've been visiting the HEALthWorX medical centre in Carlswald for years now and we have a history on file with the Dr's there. On 13 June we visited the medical centre and was later told that Discovery Medical Aid did not pay any of the three consultation fees. HealthWorx Carlswald has always been on the Discovery Extended Benefit Network and that is why we chose to use them all these years and stay with them. When I phoned the medical aid I was told that Doctors come on and leave the Extended Benefit Network on a daily basis and I must first check on the Discovery Website whether the Dr I intend to visit is on the network or not. SERIOUS???? So when I am as sick as a dog, I must scratch around on the Discovery website for information that I battle to find even on a good day. I must then schlep to a new Dr, complete packs of papers for a new file, and see this Dr without a medical history on us? Your helpdesk consultant was very "snooty" with me when I asked her this and stated that there is Health ID so the new Dr will have our medical history and that I do not have to "run around" to find a new Dr but that I can look on the Website. Well, the fact is: Health ID does NOT work the way you think it does! I cannot even add Dr Okeke on the app or on the website, so how the hell is Health ID of any benefit to me in this situation? Why does the medical aid not allocate an amount of money for GP visits while you are in your self payment gap and then you pay in whatever is short? Your current solution does not work and is frustrating and impractical.