Express means nothing to MedXpress

<p>The complete lack of empathy or care is astounding! I uploaded 2 scripts yesterday, one for myself, one for my 10 year old. Both have Augmentin as an antibiotic. I keep checking to see when I can go and collect our medication, what a service this was supposed to be, within hours I should be able to go fetch our medication and be on the road to health. What a joke, just before 2 (almost 22 hours since I uploaded) I see my son's order has been cancelled, no notification its just cancelled. I called in and spoke to Siphokazi in the Eastern Cape, who assures me she will call around my are and find my medication. Needless to say - I am still awaiting her call back. In the mean time I get a call from an agent in Durban, who is now calling me (bear in mind this is 40 minutes AFTER my call) to tell me that there is a stock issue with this medication - countrywide apprently, he knows nothing of my call to Siphokazi - systems must be down? - I then spoke to his team leader Annie - I lost my temper completely. I was told they would call around and find a store. </p> <p>Annie told me to hold - lo and behold - I mysteriously got cut off. Funny in that time I called a Dischem as well as a Medicare pharmacy who BOTH HAVE STOCK OF THE MEDICATION!!!!!!!!!!!!!!!!!!!!</p> <p>Why bother to have a "service", which I had to pay levies to, that actually just cancels the order. Best of all now I must wait 5 days before I get refunded - REALLY REALLY</p> <p>Who is going to explain to my son, as well as myself, how our medical aid, who's mission it is to "make people healthier" just couldn't care less if we get medication or not. </p>