Expensive premiums yet such bad service

<p>I recently joined Discovery due to change in employment. When my membership date had started I still had not received my medical aid card. I fell sick and needed to go to the doctor, I tried to use the digital memebership card at the doctor, which I downloaded from the discovery app but it was not accepted. I'm paying such a high premium and I still have to pay for consultations and medication on the side because Discovery couldn't care less about sending me my Discovery card. I've sent countless emails, I lodged a complaint and no one bothers to reach out. This is such bad customer service </p>