Exhausting to access benefits from Discovery!!

Discovery Health, Well Fund and Vitality are a crock of ****. Waste their clients time and money. To get anything done even a simple movie benefit is harder than it looks.

First they tell you to do a online health review, go online and it says to do a kids health check, try to book online at a pharmacy but the online booking doesn't take kids bookings as per their ages I guess, call the pharmacy to make the booking, get a booking and at the pharmacy even the pharmacy is exasperated as I have 3 kids and for each kid they have to then fill in all the forms whereas before the parent could do this at home prior to the booking.

Get that sorted check for benefits to be activated and nothing shows up.

Call the discovery call center and the agent takes me through the process of them finding the online health review (basically a maze before you find it and when you try searching doesn't come up). Agent says to receive benefit you must do the online health review, which I then said ok so the same health check that I did at the pharmacy where the nurse had to fill in all the same questions does not apply. Nope, it does not! So, OK fine happy to do it again. Do the online health review for all 3 kids again and still no movie benefit activated. Go online to check and make sure that it's been actually documented on the site. It has and states that it expires on 2025. So I find and online agent by accident mind you on the app and they say there is a problem with the benefit being activated once you have done the all necessary.

Why is there always and I mean always problems accessing benefits? I Im actually scared to go to the doctor or do any of my age related health appointments because everything here is so complicated and always receive some unnecessary invoice for something I thought would be covered, because then I would need to do all the investigations on my own trying to find out why i received an xyz bill and incur more costs on my phone bill!