Exhausted

I have called several times and really fed up with having to explain my situation, therefore I will just state to references and they can listen to their audio ********** 399 & ********** 802. I submitted a co payment claim and even though I do not have MSA available, I can't see why it cannot be reflected on my transaction history. This is the only way that I could claim for Gap Cover but Discovery is renegading on its duties to provide this. Its utterly frustrating when you have to explain the situation to different peope and get promised they will provide feedback and not one one call! Claims managers makes promises and then goes on leave! Ridiculous