LN
Linda N

1 reviews | Active since Jul 2011

09 Jun 2017, 11:29

EXECUTIVE PLAN RIPOFF ! ! !

<p>COULDN'T UNDERSTAND WHY DISCOVERY PAID OUT ONLY ONE QUARTER OF WHAT MY DENTIST BILL ACTUALLY WAS. I AM ON THE EXECUTIVE PLAN FOR G-D'S SAKE.</p> <p>SO I PHONED IN TO QUERY.</p> <p>I WAS TOLD IT WAS BECAUSE THE DENTIST WAS NOT ON THE DISCOVERY NETWORK.</p> <p>SO I ASKED FOR A LIST OF DENTISTS THAT ARE ON THE NETWORK SO I COULD CHANGE DENTISTS.</p> <p>I WAS THEN SENT A 6 PAGE LIST OF DENTISTS IN JOHANNESBURG BUT NOT ONE OF THEM WAS ON THE NETWORK.</p> <p>SO I ASKED WHY NOT.</p> <p>I WAS THEN TOLD THAT THERE WAS NOT ONE SINGLE DENTIST ON THE DISCOVERY NETWORK IN THE WHOLE OF SOUTH AFRICA. DISCOVERY DOES NOT HAVE AN "ARRANGEMENT" WITH ANY SINGLE DENTIST IN THE ENTIRE COUNTRY OF SOUTH AFRICA.</p> <p>WOW ------ DISCOVERY WHAT IS UP HERE ?</p> <p>MY REF NO GIVEN WAS ********** 076.</p> <p>AND IF I DO NOT GET RESOLUTION ABOUT REF NO ********** 753 SOON, WHICH SHOULD HAVE BEEN RESOLVED MONTHS AGO, I WILL PUT THAT COMPLAINT ON HELLO PETER TOO. WHY IS DISCOVERY BEING SO SLACK ?</p>

0
Replies (3)
Discovery Health
Discovery Health's reply09 Jun 2017, 11:41
Official

Dear Service007

We received your message and we are looking into the matter.

Regards
Discovery Health Servicing Team

LN
Linda N's update11 Jun 2017, 11:42
Reviewer Update

PLEASE ALSO LOOK INTO THE MATTER OF REF NO : ********** 753

THANK YOU

IF I HAVEN'T HEARD BACK TIMEOUSLY FROM BOTH OF THESE PROBLEMS I WILL POST AGAIN ON HELLO PETER AS THAT IS THE ONLY WAY SOMEONE AT DISCOVERY LISTENS TO ME.

REF NO ********** 753 LETTER RECEIVED ON 4 APRIL 2017 AND I HAVE HEARD NOTHING FURTHER ABOUT YOUR ISSUE WITH PAYING YOUR CUSTOMERS THE INCORRECT AMOUNTS - IT WAS SUPPOSEDLY FIXED ON 13 APRIL 2017 AND I HAVE NOT HEARD FURTHER, NOR BEEN CONTACTED, AND I AM STILL GETTING PAID OUT AT LOWER LEVELS OTHER THAN MY EXECUTIVE LEVEL

Discovery Health
Discovery Health's reply13 Jun 2017, 13:53
Official

Dear Service007

We have emailed you confirmation that this query has been resolved. Please let us know if you have any questions.

Regards
Discovery Health Servicing Team