Exceptional Service From Kaylene Manuel

I called in to obtain a hospital authorization number as my partner and I are about to have a baby. I was lucky enough to get through to Kaylene Manuel who is exceptional at what she does!!! I was really happy and satisfied with her service and friendliness. She really went out off her way to explain the benefits and made me feel at ease knowing that my partner was covered 100%. She is also very prompt when it comes to following up on appointments and she really is a great person with a beautiful personality!!! Keep it up Kaylene!!! Its people like you that make a difference to our country!!!