Exceptional service

I received an account from Vincent Palotti for R18,880 for services on 24th March 2020. Neither I nor my wife received any services from the hospital on that date. When I telephoned the hospital they told me it was for Radiation treatment. I told them we had not had any such treatment. They insisted we had! I then contacted Discovery and spoke to a lady (whose name I unfortunately, did not get. She was so very helpful and, whist I held on, she contacted the hospital. When she came back to me she told me the hospital had sent the account in error and they would withdraw it. I was ot to worry! This was, in my opinion, exceptional service from the lady and Discovery.