Exceptional Client service from Louranco Auth dept & Charnelle customer service Eastern Cape

Good morning Compliment department

I would like to pay a big compliment to 2 agents one at the client service the lady in question is Charnelle l from the Eastern Cape As she answer my query that called in for . I found her to be extremely helpful, knowledgeable , friendly , as was great to have the interaction between us . She understood right away what I was ref too. Her experience shine through like a bright Star ⭐️

Charnelle archive and says she excelled actually in assisting me was extremely friendly and knowledgeable appreciate . approachable , friendly and professional at all times . *** early evening Tuesday 12 March 2024

Later on I was referred to Authorisation dept in the Eastern Cape .

An extremely friend agent called Louranco assisted future . This was Tuesday night the 13th March 2024 .at 18.30 pm

I only had a hospital auth number that was give to Dr Bernard Wolf Practice . For a Retinal detachment emergency operation for the next morning be 2 March 2021. As it was not done on a PMB form, but via telephonically -

This document that was no where to be found . Seeing that I thought a PMB form was sent from practice to Discovery .

Louranco was highly skilled , knowledgeable , professional , patient excellent in customer service . And kept me updated every few seconds all the way . No time was lots . As one could clearly understand how experience & Professional he was .

I was extremely impressed with their service received from both agents . Ref *** Tuesday 12 March 2024 , around 6.30 pm and just after 8 pm again Ref ***

Therefore ….. I would really like to give a HUGE compliment” 💫⭐️ .

I must recommend and give the highest possible praise for the service

Louranco was like “ super man” lol, very efficient and fast .

With in a few seconds he actually located documents and supp**** me with additional Specfic details .

Which highly impressed me , I could tell that he had a lot of experience and was well trained .

The document were mailed to me .

The this when a client gets really impressed , he sent as far as to actually . To do a follow up call around 8pm . It’s not often need it en as far as actually calling me back ,

It’s very seldom that one gets such amazing serviced from two agents in on the same query together .

My honest ( rating ) appraisal is that each deserved a

Rating of 10//10 .

I know it’s high . But to be true to myself and them I stand by the rating for both agents .

I myself was a manager at a call centre before. Therfore they know what the processes , are listening to calls , queuing and be dropped affect the department over all performance for the day.

Charnelle and Louranco from the Eastern Cape are true ambassadors for the brand of Discovery . It’s was my honour to had the privilege to be assisted by both Agents . 🙏

I’m request that the agents mentioned , aswell their” direct line manager be inform .” Regarding this compliment . Well Done ! Discovery for have such amazing representation via the agents that works with your clients .

I “ m extremely proud to send this acknowledgment to 2 amazing individuals .

Kind regards Andries