Excellent Service in my crisis time with discovery

THE GOOD WITH THE BAD SERVICE

Good Morning To Whom it May Concern

REFERENCE NUMBER : ***

This is just to THANK the two GENTLEMAN that have answered the telephone this morning WOW WORLD CLASS SERVICE they are Herschel I did not get his surname and Jared Stuart ......

I HONESTLY thought I had the wrong number . Gentlemen, especially Jared as you managed my query. I thank you. You guys definitely need a THUMBS UP for offering SERVICE that will be remembered and will certainly stand out as it is not the usual from anyone at discovery and this is not me generalising I have names and this includes the MANAGER IN CHARGE ODWA GODUKA his service leaves a bitter taste in my mouth i really understand the standard of the staff that report to hIm sadly they follow the leader who is in the wrong field his expertise he has passed onto his subordinates the do not call back or help the customer policy ..............Which seems the norm at Discovery SUCKS .

Herchel and Jared, you two are an asset to discovery and I thank you for your time and patience with me . JARED you are a born leader , the****** and a valuable individual that should be in the retention department if you have one. You would certainly have people coming back ..

Much Appreciated and All the best to you