Excellent service from 2 agents on Tuesday , you did Discovery proud ail ref

I would like to share my Positive interaction with 2 separate call agents on Tuesday 26 th . around 4 pm onwards. First I spoke Frans @ Authoazation for about 10n min . REF ***. Seeing that my query was related not abuse by my previous Doctor . Which was escalated to Kammy Iyer at KZN Executive office mail ref *** # . I m awaiting her response to help me with Tuesday PMB altering Auth number *** which is valid until 27 May . Seeeing that is will be consulting today with Dr Sandri instead of Dr wolf . I called in to prevent a delay from MRS kAMMY IYERS ON TUESDAY MAIL. After listening to my unusual problem . Frans was extremely professional , and acted very quickly . I would like Compliment him for ouTSTANDING SERVICE . . You ARE CREDIT TO discovery . I salute you with 10/10 Rating . Thank you . !!!!! The other person is Shanon from Client service . Who was informed by Frans and understood the complexity of my call. REF ***. SHE ASURED ME NOTES. WERE ADDED , so that when I re do my PMB FORM today 28 th April . There will be no problem for the Auth dept. to adjust the form . To be correct for Dr Sandri visit today . I would like to thank both agent . For thr Excellent service . It was of the highest standard. Very professional and friendly . You both deserve the 10/10 rating . Truly , as I dont often compliment agents. Seeing that worked for a company who has their own call Centre . And is very awar of the procedure and poor service in general . But with Tuesday inter action with Frans and Shannon . I have praise both you . Thank you & and well done . Andries kruger *** member ship *** . PleaSE ENSURE BOTH AGENTS MANAGER take note of their agents extremely good service .