JS
Jayesh S

1 reviews | Active since Jun 2015

20 Dec 2017, 11:58

Excellent Service

Hi, I would like to thank the lady working at the Discovery building in Century City, think here name is Wahida. She was extremely polite and helped my wife with excellent advice which my wife is very appreciative for. I visited the building couple times and even when busy she managed to make time to research information with regards to Spa's for me. Unfortunately for her a few weeks ago I witnessed her having to deal with a extremely moody mother and child which was uncalled for, she tried to calm the situation down but the lady was not going to have any of that and just came on a mission to fight with her. My wife was shocked when Wahida offered her personal contact details should she require further assistance. To me that's just going the extra mile. Thank you again.

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Replies (2)
Discovery Health
Discovery Health's reply20 Dec 2017, 12:25
Official

Dear Jayesh.s

We truly appreciate you taking the time to recognise Kaylyn’s friendly service! We are delighted to hear that she was able to assist you and go the extra mile and offer her advice.

It is great to see our staff striving for service excellence and making a difference in our members lives.

Regards
Discovery Health Servicing Team

JS
Jayesh S's update28 Dec 2017, 11:25
Reviewer Update
Hi, Kaylyn is truly amazing, extremely polite and helpful, always willing to do that little extra to assist. My review was actually for the lady that sits at the front desk when you enter the building. Sorry we don't know her name but it does start with a "W".