MM
Mpho M

1 reviews | Active since Aug 2010

06 Feb 2015, 13:43

Excellent Service

There was a misunderstanding with the withdrawal of my daughter under my Medical Aid. It was so frustrating that I almost cancelled the whole thing.<br> <br> I called the customer service line and spoke to Keenan. My word, what a great guy who knows exactly what customer service is all about. <br> <br> Mr Cotton managed to sort all the concerns I had and left me speechless!<br> <br> It was absolutely amazing dealing with him and I salute his exceptional effort! <br> <br> Keep up the great work!<br> <br> Regards,<br> Mpho Mokoena

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Replies (1)
Discovery Health
Discovery Health's reply06 Feb 2015, 14:07
Official
Hello mfphor,

Thank you for taking the time to post this amazing compliment.

Keenan has displayed the kind of customer service that we strive to achieve with everything we do. He is a shining example of the great and caring people we employ, and your feedback it truly appreciated.

I sent your compliment to him and his managers in order for him to receive the recognition he deserve.

Kind regards
Danita