EXCELLENT FEEDBACK ON COMPLAINT LODGED

Feedback on exceptional Customer Service I want to give thanks to Ismail Motala firstly for retaining me as a customer with vitality . Secondly I myself would not be able to tell you who would have been able to calm me down because of the service I had been receiving from Discover and Vitality and to say the least I was an absolute wreck and I was upset irate and really off the rails due to that .

In Ismail Vitality has a gentleman of a real rare mannerism he never once interrupted me, he let me blow off steam and I honestly apologise to him because he did not deserve that . With all that said he still treated me as a valued customer gave me exceptional service allowed me to make the choices and choose the options I wanted . Ismail has made me rethink the benefits of VITALITY also his apology on behalf of Vitality his gesture in going above and beyond the call of duty should be high commended he is definitely light years ahead of many that have given absolute no thought about a customer’s finances ( time and money to call Vitality )

Thanks Ismail , you were a great help and it was a pleasure dealing with you ( please accept my humble apology for going off at you ).

I applaud you and I say that Vitality definitely has an asset in you . You saved the day where some did not care in the least about my gripe .

You are an exceptional example of someone who has customer centricity at the core of your interactions with clients.