Excellent Customer Service: Discovery Agent Sandiep Singh

I would like to commend Discovery agent Sandiep Singh for his excellent customer service! I have never dealt with such an informed, efficient and helpful Discovery agent in my entire 10 years of being with Discovery.

My dad was admitted for heart surgery in May 2020 and I have been struggling to get his chronic medication approved since then. It has been a back and forth issue between the doctors rooms and Discovery.

I called through around 16h05 on 15 October 2020 and had the pleasure of dealing with Sandiep who had all the answers for me and even assisted by calling the pharmacy who had entered claim details incorrectly which led to the claim being rejected.

If every agent could be as awesome as Sandiep, I would want to deal with Discovery on a regular basis! Keep up the awesome service! :)