Excellent Customer Service

My daughter had a dental procedure done at a Day Clinic about 2 weeks ago. The dentist billed the invoice incorrectly and the whole procedure went off of our Medical Savings (R7900 - even though there was only about R3200 in the Savings left) which meant that we still have an outstanding balance of R4600. I spoke with Christiaan Strydom and complained that I was quoted that the whole procedure would go off the hospital benefit as she was under anesthesia, but somehow everything went off our Savings account. While talking to him, he already re-submitted my claim, and told me that between 2 - 3 working days he would have feedback. He phoned me back within 2 days (without having me to follow up with him) and told me the problem can be rectified once the dentist uses the correct codes. He was extremely helpful and very professional and in a day and age where Customer Service is almost non-existent, he went out of his way to assist me. I hope his Team Leader takes note of his ability to work with people and his excellent customer service skills, when the next increase date arises.