GL
Gareth L

1 reviews | Active since Jun 2013

20 Nov 2017, 14:47

Excellent call centre/complaint department personnel

After posting a complaint about Discovery Health here: https://www.hellopeter.com/discovery-health/reviews/no-cover-for-more-modern-safer-and-less-invasive-procedures- ********** , Umiksha from Discovery Health called me to discuss my complaint.

She was courteous, understanding and took the time to address my complaint/concerns and answer my questions.

Kudos to you Umiksha! Although I could not change the rating of my original review because I still feel that I should be covered in full for laparoscopic surgery, I am giving you this 5-star rating because you deserve it!

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Replies (1)
Discovery Health
Discovery Health's reply21 Nov 2017, 08:25
Official

Dear garethlawson

Thank you again for taking the time to recognise one of our people!

Regards
Discovery Health Servicing Team