Everything is horribly automated with bots that are useless but you still pay at a premium, totally unacceptable

They don’t reply to emails, their whatsapp bot is useless and they reject claims stating a pdf foto was unreadable of a invoice that I attempted to claim, but it wasn’t even a foto, it was the original invoice. Obviously their automated claims bot and chat bots are useless with no moderation or review on the accuracy. Shocking.