Everybody is complaining!

Everytime I call Discovery medical aid, my call is put through to the wrong department and after waiting for at least 10/15 minutes if not more when I get through, I have to wait another 10/15 more until they hang up and drop my call. This has happened more times than I can remember. I pay a fortune and my bills are disgusting for just hanging on to get dropped. I'm ready to cancel. Get yourselves sorted. This is a disgrace!