Error in billing

My daughter was admitted to a clinic, the clinic sent Discovery the necessary documents on the 11th of April.<br> It is now the 19th of April and they are still paying the accounts out of my savings.<br> I have made 3 phone calls and sent 2 emails and no one is willing to get it sorted. It just gets passed onto to some department that can only be emailed. They say it takes a couple of hours to update authorizations. They received the documents on the 11th, its the 19th and it is still a mess!<br> I cannot get my migraine medication because I have no savings. I should have over R 6000 available in my savings account.<br> <br> I have been a member for 15 years and have hardly used my hospital benefit. What is the point of having hospital benefit if they are not willing to use it when you need it.<br> <br> Thank you for adding extra stress to my life when I am already stressed out.