Endless timeline

In Jan 2025 I called Discovery Health to ask for additional cards as my daughter was going to stay in another town, far away from the family. I was told that I'll get the cards in 3 weeks(if I'm not mistaken). When that period elapsed with no cards received, I contacted them through Discovery chat on the website, in March. I was told that they will investigate since it was out of their timeliness. It is now mid May and the cards requested in Jan hasn't arrived. This is very bad and disappointing for Discovery.