Endless Frustrations

What a pity I have to select 1 star to continue... I wish I could select MINUS 5 stars

Every month without fail, I pay my medical aid fee, send proof of payment and every month they suspend my benefits.

It takes ENDLESS emails and phone calls and resending the proof of payment for them to do anything other than send that flipping email to say the query is logged - here is your reference number - and then... NOTHING

Calling their number could give a person a heart attack from anxiety and frustration alone - and then no one can help me because they have suspended me.

Push one for, push 5 for, push 8 for - x a billions options - then get a OTP to you cell then put that in....... ENDLESSLY. Is there any HUMANS that work in the business?

My frustration is beyond being civil any more!

I have even offered to come and do their flipping admin for them - seeing as though this is such a highly skilled, very difficult, timely process.

UUUURRRRRGGGGGG