Endless call. No help.

So I called more than 5times to sort out my medical aid. A consultant eventually answered, said they were offline and would call me back once my membership was sorted out and corrected. She later called back, think her name is noluthando, said everything was sorted. Now I log into my app and nothing has been fixed. Like it's hard to actually get through to anyone, if I do I get hung up on more than once after holding a pressing endless voice prompts and then once I speak to someone, they still don't do what I ask them. So annoying