EMPTY PROMISES ONCE AGAIN

Date: 3 June 2015 18:29:40 BST<br> To: [Email Removed]<br> Cc: DISCOVERYCARD_ESCALATIONS <br> <br> Dear Mr Kgage <br> I feel so angry, frustrated and that no-one is listening to me...ONCE again this problem is not addressed. OKay, so let me go through this again.....I called to get authorisation on a procedure - on the phone I was told that there was no shortfall! I said to the consultant who gave me authorisation for the procedure - are you sure? YES was the REPLY.<br> Then I got a bill from the doctor with the shortfall due to me being on the Coastal Core Plan. However, when I called to speak to a consultant, I spoke to Yeshra who said she would send this to the department where they go back and listen to the phone calls of the authorisation and come back to me whether Discovery would pick up the shortfall due to me being supp**** with incorrect information on the telephone.She did not come back to me. Despite promising me she would. Two weeks later I call again. I managed to get hold of her and she said she was soooo sorry but she FORGOT to send it to the relevant department!!!!! AND she promised me she would do it and phone me back within a week..