Empty promises & lies

<p>During the month of December 2016, I requested my savings to be paid out on Medical Aid account. I was told to submit our relevant documentation. I was called by a representative (Ishmael) saying that the money would paid out in 2-3 days and that he would call me back the next day (21st of Dec. 2016). That didn't happen. I left it until after Christmas & Boxing Day, I then called Dicovery Health the 3rd of January 2017 spoke to a lady (Melissa or Alyssa) she assured me that she had escalated the matter and that she would call me back the next day. This did not happen either. I decided to call again spent another 25 minutes on the phone after having to explain myself all over again advisor informed that it's in process and I would not have to worry. I asked to speak to a Manager I was out on hold for more than 10 minutes not knowing if there was anyone on the other side of the line. The advisor came back to me saying she cannot find a manager to the call. She said she'd call me back within an hour. I received a call back 5 hours later from a support specialist that explained that the Accounts Dept was on holiday and needed a break like everyone else so he could not tell them not to go on holiday. He told me that there were other people with similar payouts & refunds that were waiting to be paid out and that they were as upset as I was. I asked him to call me back the next day with feedback as to when the money would be paid, he promised that he would do that. On Friday the 6th I saw a missed call on my mobile phone then an email came through saying we've tried calling. I've been **** to from a company I trusted and all I want is the money that's due to me. I could not believe the extant of the run around, the staff of Discovery has given me. In my opinion they had only done the bare minimum. No one to this day had tried calling me back. If this was a priority to anyone they'd been on the phone keeping me informed of my payout or something. Appalling service, totally disgusted honestly</p>