EMPTY PROMISES!

I cannot understand how in the 20th century you do not have a tracking system for calls?! I called twice today this morning around 8am and was informed that discovery requires consent in order to provide me with any information regarding my parents medical aid. I am an understanding person of which I oblidged they called and my parents consented. I was specifically told that I would receive a call immediately thereafter thus managing expectations as I needed to get back to my parents Neurologist with feedback asap as he is leaving the country. 3 HOURS have passed no feedbac****! I call again and am informed that calls are not tracked and that consent was ONLY for that call?! I mean seriously?! Discovery such a big shot company does not have tracking systems for their calls??HOw does this even make any sense and I was told that my parents had to be INCONVENIENCED again by calling given that they cant use the other call as nothing is saved or filed or on record! COME on!really!I work in insurance industry and you need to record EVERYTHING! So thank you for nothing I called a hour ago and was informed that they will ask this agent to call me ASAP guess what?! still waiting! Good on you discovery!!!!!