Empty promises - bad customer service

Been trying to change my old number for me to be able to link my device so that I can get my vitality points, it's been happening for months and been calling the call center all that I've been receiving is lies only, they also promise me that the following day it will be sorted but Noth charges, now I lost points since August while been paying for my vitality that I don't utilize. Please may someone contact me and assist me regard this issue my number ***, because I won't waste my airtime again calling people who can't do the job.