Empty promises and Unprofessional horrible Service...

I had an emergency with my infant on the 17 Aug whom was not well and had to see a Pediatrician urgently.I had given birth on the 1st Aug.I then decided to call Discovery on the 17 as I am a member but my baby was not registered as yet ,to get clarity on a way forward.I spoke to a Consultant who told me that from birth my baby is only covered for claims for the first 9days.After that baby is not covered and I need to pay cash the Pediatrician.I consulted with a Pediatrician on the 18 Aug Paying Cash as it was emergency. On the 21st my work processed my documents for dependent to be added on my Medical add from 1st Aug.I then called the call Center to get verification of the registration.When I asked if I could claim back the money I paid cash on reason being the dependent was registered from the 1st Aug,the consultant asked why did I not call Discovery to request for an emergency authorization Discovery usually confirms with the employer before processing everything.To my surprise I was misinformed by the previous Consultant. On the 23rd I consulted with a GP who then referred me to Specalist to run some test on my child.On the 25th spoke to a Consultant for a follow up on the pending Specialist Authorization number and to also log a Complaint regarding my refund and being misinformed.He promised to call me back before end of business,stating he is going to listen to the calls and provide me with feedback.He stated regarding the pending Specialist Authorization I should receive feedback by end of business, since it is 3days in counting from when call was logged.No feedback regarding the complaint nor pending Specialist Authorization was given by end of business.I called in on the 26 Aug the Consultant stated that regarding the complaint she will escalate the matter back to previous Consultant and team leader.She also stated that the 3 days ends on the 28th Aug and that I should receive feedback then ,I was misinformed again by the previous Consultant.To date no feedback in all my enquiries..Not impressed at all!!!

Discovery I am sitting home with an infant that needs medical help.Yet my matter is being taken lightly and simply ignored.Might I remind the person who providing a service ,you are dealing with people life and death situation.I also need a refund for Paying Cash at a Pediatrician while I can still submit and emergency request for Specialist Authorization all because a Consultant misinformed me.