empty promises

firstly although we are on a coastal care plan i am not happy at all about discovery health reply to the following. I am the main member and my husband had a top up plan with flexi care by auto and general and has been paying diligently towards it for about 2 years as medical does not pay for medication but only a portion towards chronic. He gets a whatsupp regarding Discovery that has taken over their medical plan and we are to deal directly with Discovery. Well phoning discovery to find out if he gets a new med no their reply they dont know anything about it. Thinking its a **** he contacts the guy that wrote the plan at auto and general he says no they really have taken over it. Backwards and forwards and then the light went on at Discovery that says oh yes they have and my husband does not qualify for Discovery as he is not a member with Discovery. After telling them that my wife is a main member and we have both been members since 2015 and on top of that he has a discovery life policy for 20+ years this is not good enough. Pathetic. Who will refund me the money paid to the top up Auto and General or Discovery. I think this is totally unacceptable by 2 so called reputable companies. I am currently working a few months every year since covid just to be able to keep these important needs like, medical aid, insurances, due to the damage that Covid did to all our businesses and at 65 one would think i should be retired. But im tired of the service given by both Discovery and Auto and General and i think you should be ashamed of handling this change via whatsupp. I think the least one of you can do is pay out the blce of the top up so that we can get another supplier.