MH
Margie H
1 reviews | Active since Mar 2015
26 Aug 2015, 15:36
Empty Promises
Very annoyed at the lack of response and empty promises received from discovery. After having a accident in the USA i sent my hospital bill to Discovery when i returned home, this was a year ago. Afters sending over 20 emails and calling every month it has still not been settled and i have started to receive lawyers letters from the hospital. Every email i send is rep**** to with an automated response saying they will reply to me but this never happens. The people at the call centre keep giving different instructions and always promise to call me back but they never do! I am so annoyed at this service and will not recommend discovery to people as i did with my previous 20 years with the medical aid.
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Discovery Health's replyOfficial
28 Aug 2015, 16:58Hello mmary ,
Thank you for your comment.
We confirmed that you have been contacted and your query is in the process of being resolved. The claims have been captured and we are currently awaiting confirmation from our International SOS department that they will facilitate the payment on your behalf.
Please accept our sincerest apologies for the way your query has been handled. We strive for service excellence and hope to restore your faith.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your query is in the process of being resolved. The claims have been captured and we are currently awaiting confirmation from our International SOS department that they will facilitate the payment on your behalf.
Please accept our sincerest apologies for the way your query has been handled. We strive for service excellence and hope to restore your faith.
Regards
Annelize
Discovery Health's reply28 Aug 2015, 16:58
Official
Hello mmary ,
Thank you for your comment.
We confirmed that you have been contacted and your query is in the process of being resolved. The claims have been captured and we are currently awaiting confirmation from our International SOS department that they will facilitate the payment on your behalf.
Please accept our sincerest apologies for the way your query has been handled. We strive for service excellence and hope to restore your faith.
Regards
Annelize
Thank you for your comment.
We confirmed that you have been contacted and your query is in the process of being resolved. The claims have been captured and we are currently awaiting confirmation from our International SOS department that they will facilitate the payment on your behalf.
Please accept our sincerest apologies for the way your query has been handled. We strive for service excellence and hope to restore your faith.
Regards
Annelize