1 reviews | Active since Dec 2016

09 Jun 2021, 15:02

Employing imbasils

Discovery is an absolute joke considering treatment and payments. My girlfriend was in hospital after a motorcycle accident and after her stay in hospital they paid for 7 days where she was only billed by the hospital for 4 days. They can not contact her because they did not update her contact details and they paid everything out of her savings and only a small part out of her in hospital. This is a PMB case and everything should becovered. She apointed a broker and gave writen concent for him to intervene but now that is not acceptable and needs to do it via telephone where they cannot reach her because they did not update her details. It is a joke to have such a medical aid. They put you in a position where everything medical needs to be paid cash now and all the other important stuff in this cold, rent water and lights and food and warm clothes cant be paid for because discovery made a ****oo and it is not a worrg on their side if the patient suffers financialy. Useless

0
Replies (2)
Discovery Health
Discovery Health's reply10 Jun 2021, 08:02
Official
Dear Nicolaas C

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards
Discovery Health Servicing Team                                       

Discovery Health
Discovery Health's reply10 Jun 2021, 09:39
Official
Dear Nicolaas C

We’ve contacted you to discuss your query.

Regards
Discovery Health Servicing Team