*********** employees

Re: (RE-) ADJUSTMENTS OF CLAIM: CS BEYLEFELD (THE PATIENT). MAIN MEMBER: DC BEYLEFELD. DISCOVERY MEDiCAL NUMBER *** - CLAIM NUMBER RECEIVED UPON SUBMITTANCE OF CLAIM: Your reference number is ***. -MailRef#***#- This claim goes back to early March 2024. upon my enquiry I was advised to get an amendment invoice including in/out patient. I got that from the service provider and reload the claim. I received an automated letter with ref number mentioned above. The matterwent to and fro. if I don't make enquiries, I don't receive no reply. I relodged the claim twice without any progress. I am divorced and don't have access to monthly statements and payments but Discovery merely ignored me and enquiries to no avail! I have no choice to approach the relevant ombudsman to assist me herein by tomorrow. I have binswanger disease and forget to follow up every day. What a disgrace! Employees are soooo ***********, it''s totally unacceptable to me.