1 reviews | Active since Oct 2011
Emergency QR Codes complete FAIL
<p>My personalised emergency QR Code does not work and Discovery don't seem to care...</p> <p>Disovery Health SA issue you with a personalised QR Code that can be used by emergency services personnel. This has your emergency next of kin contact details and other medical info. This could be a life safer. As a motorcyclist I see this as very important. Except that the QR Code URL link does NOT WORK AND this exposes the users to risk. I have emailed Discovery several times now and the first time they took TWO AND A HALF MONTHS to respond with a cut and paste response which was wrong. I emailed again the other day (several months later) to say that the QR Code still does NOT work. I got NO RESPONSE. I emailed again and now Discovery IT are BOUNCING MY EMAILS as some kind of avoidance or cover up? I finally included Adrain Gore CEO and that seemed to trigger all sorts of email bounces and the real cover up. I and all the other Discovery mebers deserve an honest and prompt answer now.</p> <p>Please explain:</p> <p>1. why your personalised emergency QR Codes do not work. As a motorcyclist this is serious.</p> <p>2. why your staff are unaware of this this?</p> <p>3. why you staff ignore or try to cover this up?</p> <p> </p> <p>The truth will OUT! and your staff are only prolonging their pain. I trust that some knuckles will be wrapped at some point.</p> <p>I await some (ANY!) constructive communication.</p> <p>I will also continue on ALL channels until I get ANY and I mean at least ANY satisfactory communication from ANYONE at Discovery who cares at all... I am now definitely not holding my breath but I live in hope..</p> <p> </p> <p> </p> <p> </p> <p> </p>
Dear tones99
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Service Team
Dear tones99
Your concerns are important to us and we will be in touch soon with an answer to your comments.
Regards
Discovery Health Service Team
