Effectiveness and timely handling of hospital authorization

Since there is no way to contact Discovery via e-mail this is all I have. Contacting the call centre would obviously be useless as they are not equip to deal with a grievance. My issue is with effectiveness and timely handling of hospital authorization. I started on Monday to to get authorization of an operation that is supposed to be on Thursday. Although DH says 48 hours prior is enough time. Not. Every time something is sent through or confirmed they request another piece of paper from another doctor. Now two hours before the hospital check in time everyone has to run around and at the last minute try and convince a doctor with a full consultation room to verify even more information. If you require 100 pieces of paper with 100 doctors signatures why not request this from the start. An operation is stressful enough without having to fight with receptionist because you require another piece of paper two hours before the time when on our side we have been at this for 3 days.