Eddie Pillay from Discovery - the worst customer non-service

I have been mailing them since 11 December regarding a claims query. Nobody got back to me for a month! Eventually on the 9th I get a mail asking me to rate their service - i.e. for doing nothing!! Yesterday Eddie Pillay from client service phones me due to my low rating. He was extremely rude and argumentive and talked so much, over me, that I couldn't even explain the issue to him. He was one of the rudest, snottiest people I've ever encountered! He should find himself another role - he should not go anywhere near speaking to a customer. And stop talking so much in general!! Shut up and listen to your clients - listening is an important skill!