****ed off client

This is by far the worst medical aid ever..the call center consultants keep you on hold forever with that load **** music and dont get back to you... they say calls are recorded..is there any1 going back and reviewing the bad quality service us clients are getting when we call in..is this what our hard earned money is paying for?as for the bull**** about getting authorization for the hospital thats even worse..what a load of bull..we are paying our hard earned cash to get treatment when we are ill..if a doctor is saying you need to be booked in for treatment what more do you want is that not good enough. You can be dying and in pain but you must wait days or hours for authorization..this is a whole nother level of ****...i am ****ed off..paying all that money yet they give you **** about authorization ..i have not used a specialist or hospital in 2years and probably used my gp visits a max of 10 in 2 years why the hell should i be declined for hospital admission please you need to catch a wake up.And dont forgot we are the reason you taking home a salary.****ed off