****ed of customer

I am highly disappointed at the administrative process of the pregnancy benefit scheme that Discovery Medical aid have.

Firstly you are never told how much the medical rating for the scheme is, you just go in blindfolded. Secondly, I received an invoice from my Dr claiming that I still owe them money, I was never at any time informed by discovery that I have to fill out some special payment form. Only after going in circles trying to get this bill paid and wasting my time was I told that I have to fill in some form so that they can pay from my day-to-day saving account. I do not get why they issues as a medical aid company have to be my issues, could they have not called me and asked if they can pay the shortfall or better yet inform me prior that I need to fill this form.

In addition to that the consultant tells me that the R 475 whatever is usually enough for a gynecologist. I am not sure where in this world have you seen a consult with a gyne that is R 475...... Now I have to waste my time yet again filling out a form just so they can pay. Why do we than have day-to-day saving accounts, if you have to go through all this stupid trouble so that they can pay and lets not forget that I pay for this day-to-day account.