Easy to take your money, tough to get a claim done

<p>One month ago our baby boy was born at Netcare Mulbarton. It was the most standard of procedures - a natural bith with no complications which we are immensely greatful for BUT when it came to getting a claim done from Discovery I'm sorry to say it was everything but standard and simple.</p> <p> </p> <p>The biggest head ache has been in getting a claim processed to pay the Gynecologist that did the delivery.</p> <p>First attempt at a claim FAILED with no feedback, I had to sit on the phone with Discovery for 50 minutes to find out what happened only to be told 'we dont know'</p> <p> </p> <p>After they retried the claim only about 50% of the R13 000 was paid out. </p> <p>Now I had to inconveniece myself YET AGAIN to do a manual claim for the remaining 50%.</p> <p> </p> <p>After the manual submission I have had NO feedback from discovery for over two weeks. Using their support channels has not helped one bit either.</p> <p> </p> <p>To summarise: Poor claims performance for a very basic no frills natural birth at a Netcare Hospital. No to little feedback regarding the matter either. Sad!</p> <p> </p> <p> </p>