Easier to have a live root canal than dealing with Discovery Health

I phoned on the 14th of December to find out if a portion of my Oximeter will be refunded, as I tested positive for covid, had bronchitis and needed it. Registered for the Discovery benefit, however never received feedback on it and whether I qualify. The lady I spoke to on the 14th assured me she would log my request, and get back to me. However this didn't happen. I had to phone again on the 24th, and no feedback was available. Poor poor service