easely ignores you as easely as they just take your money and dont help you. So much for Medical aid.

I am so so DISGUSTED in Discovery...Outright DISGUSTED...

My wife got kicked from the medical aid. Was talking to Rosanna from Discovery health to where i hardly had a say at all to where she at times stopped me when i was talking to where she socially engineered the conversation to be in her favour as she already had her mind made up before she made the call...she calls me at work and states things my wife NEVER UTTERED over her lips...to where i cant ask her on the spot as im at work and she is at work and i cant confirm nothing. She first called my wife and interrupted her without giving her any say doing the same with me. My wife then filed an complaint...4 days later she didn't call my wife..... no...she called me...Now i have no idea what was said before on that call now i have to follow up on a call to where i have no idea what took place... Rosanna called me and then claimed my wife said things what was never said and i cant ask who what is true as we both work and cant talk until we get home.

Discovery will always be Happy to take your money and in 2 years since ive joined discovery health i have not claimed even once...not a single time...now that ive added my wife...she goes to hospital, we need to claim and now that we need help they give us the middle finger and sit back laughing....so they easy to take your money but when you need help you cant get nothing.

And upon submission of the application, ALL DOCUMENTS WAS FULLY SUBMITTED. upon that call with Rosanna she told me they don't have the documents. also they don't have time to search the system for every member that joins them if an application is complete or not or if previous medical aid plans was app**** for at discovery or not...They just don't have the time and its not their job...But again...They took the money...

ive called in FOUR times and stated I WANT TO SPEAK TO A MANAGER OR SOMEONE IN CHARGE to where im told "No problem, ill file an call back for someone to call you back" FOUR TIMES.......NO CALLS.... and this was all starting 21 days ago.

I WANT TO TALK TO SOMEONE IN CHARGE.

if it was not for my job that require me to be with DIscovery, i would have left long ago and moved to another provider....

Ifi could give a Half star or a negative star rating i would have...unfortunate the system does not work that way.

Now ive started to make Piece with this entire scenario , i still want to talk to someone in charge that can give me answers... and still no call....

Im getting billed Left right and Center and i don't know what is what and no one can call me back to tel me what is what...