Early Payout Request

I am very disappointed on the service that I have been getting since my membership withdrawal in August 2022. I request for a early payout on the 7th of November 2022 and the Agent that I spoke to advised me that it will take 5-7 working days. It has been more that 7 working days today, I spoke to Pondi today who advised me that the refund has been processed but the funds have not being released because the Finance Department needs me to confirm the banking details. That is crazy because I confirmed my banking details on the 7th when I requested for an early payout.

What irritates me more is the fact that all the four Agents that I have been dealing with are not providing me with the same information as if they are not getting the same training. I am very furious at this moment and I will never go back to Discovery Health because of this bad customer service for such a big company.