E-mail Queries not followed up

<p>Sending a e-mail query to discovery does not help. You get a reply back giving you a ref number and that someone will get back to you. This can take up to 76 hours if you follow up. Hate to know if you dont. When you eventually do get to speak to someone they are not that helpful, will get back to you within 48 hours and then nothing. I am now getting sued by a hospital because dicovery paid them on a authorisation code, then reversed the transaction when i queried one of the items not being paid, never told anyone and never bothered after that until i queried it. Then they tell me the wrong codes were sent, which is incorrect as they made the initial payment. My first e-mail quering this was dated 07 September 2016 and the issue is still not sorted. Good service?</p>