E-mail black hole

<p>It's impossible to get my MSA refund paid now that I've moved abroad. Each time I send my proof of residence abroad (and the ridiculous request for a one-way ticket as further evidence) to the healthinfo address, there is a neverending auto response asking for the documents again. Each time from a different "person" and with a new reference number.</p> <p> </p> <p>I live in Brazil. I can't pick up the phone to complain. I recommend you guys start taking this seriously now.</p>