E-mail 2 months late

Explain to me how the f**k I get an email today (23/10/2015) informing me that my vitality will be cancelled on 2015/08/31.<br> <br> Not one f*king single mail that informs me the payment was not made, not a f*king phone call to ask to sort out the payment. Sort this out ASAP!!!<br> <br> See the mail below:<br> Subject of mail is Cancellation of your Vitality membership -MailRef#***#-<br> <br> Dear John<br> <br> Your Discovery Vitality membership has been cancelled<br> <br> Your Discovery Vitality membership will end as of 2015/08/31.<br> <br> Please note the following about benefits you or your dependants may have used on your Vitality membership:<br> <br> Any active memberships with Virgin Active, Planet Fitness or Run Walk for Life will change to public rates. Please contact them directly if you want to cancel the membership.<br> You may no longer use the Vitality HealthyFood, HealthyGear, HealthyCare, Team Vitality and Vitality Fit benefits and your accumulated cash back will be forfeited.<br> If you have any questions, please email Discovery Vitality at [Email Removed] or call ***.<br> <br> *Terms and conditions apply<br> <br> Kind Regards<br> Dr Shrey Viranna<br> Dr Shrey Viranna <br> CEO: Discovery Vitality