Dsicover new ways of dealing with incompetence and arrogance

<p>In December 2015 I advised Discovery Health that I wished to downgrade my medical plan from Executive to Classic Comprehensive, they acknowledged confirmation</p> <p>During the course of January & February 2016 I found that co-payments were suddenly considerably higher than I was accustomed to, I obtained authorisation for a gastroscopy and while under general anaesthetic, Discovery called Mayo Clinic and reversed authorisation, leaving me with a bill of R 3300.00</p> <p>I collected medication from Dischem and had to make a co-payment of R 2200.00 as Discovery refused to cover the cost, in addition to this, they refused to pay a pathology account for R 1400.00</p> <p>During the 2nd week of March 2016 I discovered that Discovery had put me onto a basic plan where my costs would be considerably higher than those of Classic Comprehensive</p> <p>I subsequently received an advice from Discovery that they had agreed to pay the R 2200.00 Dischem bill and refunded this amount to Dischem, when queried and requesting the refund be paid to me, both aprties asked for proof of payment, which I supp****, we are now at the end of May 2016 and I have yet to receive any form of payment/refund from Diswcovery, I do not have a clue which plan I am supposed to be on as my medical aid cover has been blocked</p> <p>Discovery advises that they informed me, as per the legal requirement, that my cover would be blocked, Discovery has yet to contact me, this is straightforward & blatant lying</p> <p>I was to be admitted to hospital on Tuesday afternoon to have bronchitis treatment, I could not be admitted because the medical aid was blocked, I was sent to Dischem to try and get medication, I had to pay R 1250.00 because my medical aid was blocked</p> <p>I fail to understand how a broker, in thie case, GIB and Discovery can drag a matter out from early March to end May without resolving the matter</p> <p>I question whether competant staff are employed</p> <p>The arrogant behaviour of the staff at Discovery is so typical of big, power hungry and downright despotic companies, who only react when anything concerns their bottom line, but when a PAYING member has their bottom, middle & top line totally stuffed, they don't give a ****</p> <p>Shame on you Discovery, I really thought your culture of commitment to health was fundamental to your business, guess creating heart issues that require specialist medical attention is your way of doing this</p>