BS
Barry S
1 reviews | Active since Aug 2018
22 Oct 2019, 18:24
Drug denied by DH.
Discovery Health (DH) are a lot better organised than Medical Aids I've used in the past. However, i now need the correct drug to treat macula degeneration that I suffer from. The substitute drug (Avastin) they do pay for is proving ineffective in my case. I learn that DH are defying a court order to provide the correct more expensive drug but certain other Medical Aids do provide it where necessary. It seems that DH put profits before the urgent needs of their members! My eyesight is a priority to me even if it's not to DH. My mother suffered from the same condition and i know her twilight years were seriously compromised as a result, though the drug not being available at the time.
Helpful (0)
Replies (5)0
Replies (5)Discovery Health's replyOfficial
23 Oct 2019, 07:47Dear Barry South
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply23 Oct 2019, 07:47
Official
Dear Barry South
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Your concerns are important to us. We will contact you soon to answer your comments.
Kind regards
Discovery Health Servicing Team
Discovery Health's replyOfficial
24 Oct 2019, 11:30Dear Barry South
We have been in contact with you to discuss your query.
Kind regards
Discovery Health Servicing Team
We have been in contact with you to discuss your query.
Kind regards
Discovery Health Servicing Team
Discovery Health's reply24 Oct 2019, 11:30
Official
Dear Barry South
We have been in contact with you to discuss your query.
Kind regards
Discovery Health Servicing Team
We have been in contact with you to discuss your query.
Kind regards
Discovery Health Servicing Team
BS
Barry S's updateReviewer Update
14 Nov 2019, 11:43My Opthalmologist will motivate the use of a preferred drug shortly. Thanks for the prompt response.
BS
Barry S's update14 Nov 2019, 11:43
Reviewer Update
My Opthalmologist will motivate the use of a preferred drug shortly. Thanks for the prompt response.
BS
Barry S's updateReviewer Update
26 Dec 2019, 12:15Two months has passed since I was contacted by the DH team when my hopes were raised. The motivation was provided for the use of the correct more expensive drug, however no response from DH. Disappointed.
BS
Barry S's update26 Dec 2019, 12:15
Reviewer Update
Two months has passed since I was contacted by the DH team when my hopes were raised. The motivation was provided for the use of the correct more expensive drug, however no response from DH. Disappointed.
BS
Barry S's updateReviewer Update
07 Feb 2020, 19:06Discovery Health (DH) claim on their website "Quality care is key to our membership proposition". If thus were so, I would be receiving the recommended/registered drug (Eyelea) for my Macular Degeneration condition instead of a drug (Avastin) that is not registered but is cheap by comparison. For a company that claim to be a non profit organisation (haha) it seems odd that they do not practice what they preach regarding "QUALITY CARE". Maybe I should investigate switching medical aids to one that does pay for the registered drug? I have it on good authority that some do.
BS
Barry S's update07 Feb 2020, 19:06
Reviewer Update
Discovery Health (DH) claim on their website "Quality care is key to our membership proposition". If thus were so, I would be receiving the recommended/registered drug (Eyelea) for my Macular Degeneration condition instead of a drug (Avastin) that is not registered but is cheap by comparison. For a company that claim to be a non profit organisation (haha) it seems odd that they do not practice what they preach regarding "QUALITY CARE". Maybe I should investigate switching medical aids to one that does pay for the registered drug? I have it on good authority that some do.
