DREADFUL SERVICE

I have been in contact with Discovery since Feb 2015 regarding the Discovery Health magazines which I have not received & my cash back refunds which was supposedly deposited to my acc.The consultants had absolutely no idea regarding the Medsaver cash back facility everytime that I called I was put on hold for close to half an hour or more.Initially I was told that the back dated magazines would be couriered to me then I was promised it was posted it is now Aug I have received ANY of the magazines neither I have received any of the cash backs which I was smsed about.The consultants at the call center are not knowledable at all & to extent rude & they have no patience at all,they see it fit to spk to a client whilst eating or chewing on their food.The customer service at Discovery sucks!the survey which is emailed ever so often to us is hogwash because clearly noone takes it seriously!I suppose it would be easier to extract teeth from a lion than get any help from Discovery.All they ever do is put your call on hold for long periods of time and divert your call to whomever they want to.If I had my way I would CANGE my medical aid scheme to another medical aid scheme at a drop of a hat